Yes. Destination Hair Extensions is a professional brand for licensed stylists. You need an approved Pro Account to view pricing and place orders. Pro accounts are open by invitation, and stylists without an invite code can join the standby list at destinationhairextensions.com/pages/pro-access.

Pro accounts are invitation only. If you have an invite code, enter it at destinationhairextensions.com/pages/pro-access and complete the application, including a copy of your cosmetology license. Applications are reviewed personally within 48 hours. No code? Join the standby list on the same page and we will reach out when seats open.

Our collections are available to approved, licensed hair professionals to ensure every install meets a professional standard. If you are not a stylist, ask your extension specialist about Destination Hair Extensions for your next appointment.

No. You can order as little as one weft. Low minimums let you try new colors, test the hair with a client, and order exactly what you need.

Yes, in our own way. Approved pros order any quantity, from a single weft up, at member pricing tied to their account tier. Larger studios can use the bulk order form in their account, and Club Lounge membership plus Destination Hairlines rewards add savings as your volume grows. No bulk commitments are ever required.

Approved pros can build a custom order at destinationhairextensions.com/pages/custom-order: choose your method, color, length, and texture (straight, wavy, or curly), and your pricing is applied automatically based on your account tier. Full payment is collected when you review and confirm.

Most orders ship the same business day, so contact us immediately at hello@destinationhairextensions.com or 857-340-4351 if something needs to change. Once an order has shipped we cannot modify it. Pre-orders that have not been fulfilled can be canceled per our cancellation policy.

We are an online professional brand based in Charlotte, North Carolina, and we do not operate retail storefronts. Approved pros order through destinationhairextensions.com, and local same day delivery is available in the Charlotte area.

All major credit and debit cards at checkout, plus Shop Pay, Apple Pay, and Google Pay for express checkout.

Not as a standalone product right now. Gift cards are issued from time to time through promotions, like pre-order and seasonal offers, and any gift card you receive from us can be applied at checkout.

We do not sell individual color samples. Approved pros can match shades precisely with the AI Color Match tool, and our team is glad to confirm a shade before you order. Physical branded color rings are available to Brand Launch Partners as part of the partner program.

From time to time we open pre-orders on incoming inventory for approved pros, including wavy and curly textures. Payment terms are shown at checkout, and unfulfilled pre-orders can be canceled per our cancellation policy.

Pricing is personalized to your account tier and visible once you sign in to your approved pro account. We keep pricing fair and transparent for professionals.

The Club Lounge is our membership for serious extension professionals. Members save 20% or more on every order, get one hour of early access to every Daily Drop, receive early access to new collections, and earn Destination Hairlines rewards on top. Membership is $200 per year and typically pays for itself on the first order. Details at destinationhairextensions.com/pages/club-lounge.

Destination Hairlines is our loyalty program for approved pros. Every order takes you further: Silver status covers all pro members, Gold unlocks at $2,500 in annual spend with priority fulfillment, early access to new shades, and a birthday reward, and Platinum unlocks at $10,000 with a dedicated account manager, VIP event invitations, custom shade requests, and free overnight shipping.

We do not run public discount codes. Savings at Destination Hair Extensions come through membership: Club Lounge members save 20% or more on every order, Destination Hairlines rewards grow with your annual spend, and the Daily Drop offers one curated deal every day at up to 50% off retail for approved pros.

One curated bundle drops every day for approved pros, priced up to 50% off retail. Alerts go out by text at 7am ET, each drop is one bundle, and it is gone by 9pm ET or when it sells out. Club Lounge members shop one hour early. Sign up at destinationhairextensions.com/pages/daily-drop.

Brand Launch Partners launch their own hair brand on our luxury stock: custom packaging, a dedicated fulfillment team, and our deepest partner pricing tier. Your brand, our hair. Learn more at destinationhairextensions.com/launch.

Sign in to your pro account and open the loyalty widget to see your points, status, and available rewards.

Yes. Standard shipping is free on all orders over $200. Orders under $200 ship at carrier rates calculated at checkout. All orders ship from Charlotte, North Carolina.

Most orders ship the same business day they are placed, and all orders ship within 1 to 2 business days. Orders placed on weekends or U.S. holidays process the next business day. You will receive a confirmation email with tracking as soon as your order ships.

Yes. Expedited carrier options are available at checkout. Platinum members of Destination Hairlines receive free overnight shipping.

Yes. In addition to the United States, we ship to Canada, Australia, the United Kingdom, Ireland, and the European Union. International rates are calculated at checkout.

Yes. Local same day delivery is available from our Charlotte, North Carolina location. Email hello@destinationhairextensions.com or call 857-340-4351 to arrange same day delivery on a local order.

Once your order ships you will receive an email with your tracking number. You can also check order status any time by signing in to your account.

Contact the carrier first for packages marked as delivered but not received. We are not responsible for lost or stolen packages after the carrier confirms delivery, but reach out at hello@destinationhairextensions.com and we will help where we can.

All sales are final. Hair extensions are intimate, hygienic products, so we cannot accept returns or exchanges once an order is placed. This is standard across the professional extension industry and protects every customer. Please double-check color, length, and quantity before ordering, and reach out first if you are unsure: we are glad to help you choose.

We inspect every order before it ships. If something arrives damaged, defective, or not what you ordered, email hello@destinationhairextensions.com within 7 days of delivery with your order number and clear photos. Confirmed issues are replaced with the same item at no cost to you.

EU customers have a statutory right of withdrawal that applies to unopened product in its original sealed packaging, returned within 14 days of delivery. Once the seal is opened, the product is final sale. Email hello@destinationhairextensions.com before opening your product to exercise this right.

If our hair fails due to a quality issue, we replace it. No blame, no back-and-forth. Approved pros are covered up to $1,000 per year on the Retail tier, $2,000 for Club Lounge members, and $3,000 for Brand Partners, with limits resetting annually from your first purchase date. The guarantee covers manufacturing defects and quality failures; misuse, chemical damage, and improper application are not covered.

Sign in to your pro account and start a claim at destinationhairextensions.com/pages/guarantee-claim. Have your order number, photos of the client’s hair (under the hood and flip up), and copies of your consultation and service agreement ready. You will get a case number instantly, and claims are reviewed within 2 to 5 business days (48 hours for Brand Partners). Approved claims ship replacement hair directly to you.

Screen settings and lighting can shift how a shade appears online. Approved pros can use our AI Color Match tool for a precise match before ordering, or contact us and we will help you choose. A color rendering slightly differently on screen is not considered a defect when the hair matches our published specifications.

100% ethically sourced human hair. Our Euro Collection is live now, with additional origin collections launching soon. Methods include the Genius Weft and keratin bond (K-Tip) extensions, with limited-release pieces like toppers dropping throughout the year.

Our signature machine-sewn weft, engineered for professionals: 13 inches wide (most brands run 10) and a full 20 grams at every length. The wider, lighter-per-inch build means fewer wefts per install, less bulk at fold points, and a flatter, cleaner finish.

Core lengths run 18, 22, 24, 28, and 32 inches, with availability varying by product and color.

More than 40 shades, each named after a destination: Amalfi, Monaco, Tuscany, and beyond. Every color is a destination. Approved pros can use the AI Color Match tool to translate any other brand’s shade into its Destination Hair Extensions equivalent.

They are our quality grades. Business Class is ethically sourced, unprocessed hair with consistent cuticle alignment, strong integrity, and excellent longevity. First Class is single-donor hair collected from one source, with intact cuticles running in one direction throughout: the softest texture and most natural movement we offer, available on select styles.

Both are the same quality hair at 1 gram per strand in our keratin bond collection. PRO is a naturally tapered density, comparable to standard K-tips on the market, ideal for medium-to-thick natural hair. ELITE carries a higher percentage of longer hairs for full volume through the mids and ends, ideal for fine or thinning hair and volume-focused installs.

Yes. Because our extensions are 100% human hair, they can be washed, heat styled, and colored like natural hair. We recommend professional color services only, always using heat protectant, and keeping hot tools at 350°F or below.

With proper care, weft extensions last 6 to 12 months with reinstallation every 6 to 8 weeks. Keratin bonds typically last 3 to 4 months before a move-up. Longevity depends on installation, maintenance, and your client’s routine.

Toppers are released in limited quantities throughout the year and tend to move fast. Join the waitlist at destinationhairextensions.com/pages/hair-topper-waitlist to be notified when new pieces become available.

Straight is our standard. Wavy and curly textures are available through custom orders and periodic pre-orders for approved pros.

An exclusive tool for approved pros that matches any brand’s shade to its closest Destination Hair Extensions equivalent, so switching brands never means guessing on color.

Yes. We source 100% human hair through direct, vetted supplier relationships, ethically collected and fully traceable from origin to your salon chair.

Wash 2 to 3 times per week at most with sulfate-free, alcohol-free shampoo and lukewarm water. Brush before wetting, work shampoo through the scalp area rather than scrubbing the lengths, and rinse thoroughly. Condition from mid-length to ends only, never on bonds, tape, or weft attachment points.

Sulfate shampoos, products containing alcohol, and oils or heavy silicone products near attachment points, which cause slippage. Purple toning shampoos should be used sparingly and diluted.

Never sleep on wet extensions. Brush thoroughly, braid loosely or tie a low ponytail with a silk scrunchie, and use a silk or satin pillowcase to minimize friction and tangling.

Yes, with precautions: wet the hair and apply leave-in conditioner before entering the pool or ocean, wear it braided, rinse with fresh water immediately after, and wash as soon as possible.

We recommend weft move-ups every 6 to 8 weeks and keratin bond move-ups every 3 to 4 months. Staying on schedule is the difference between extensions that last 3 months and extensions that last a year.

Email hello@destinationhairextensions.com or call 857-340-4351. We are a founder-operated brand, so when you reach out, a real person answers, usually fast.

We are based in Charlotte, North Carolina, and every order ships from our Charlotte facility.

Founder Ashley Diana built Destination Hair Extensions after years in the industry watching talented stylists get burned by big-box brands. Every shade and every weft passes her personal standard before it ships. Ashley also founded Rich Stylist Academy, an education platform helping stylists build profitable businesses.

Yes. Details and applications are at destinationhairextensions.com/pages/ambassador-program.

Destination Hair Extensions is connected to Rich Stylist Academy, founder Ashley Diana’s education platform for extension professionals. Club Lounge members also receive members-only training and events.