Refund policy

All sales are final. Because hair extensions are intimate, hygienic products, we are unable to accept returns, exchanges, or offer refunds once an order has been placed. This is standard practice across the professional hair extension industry and exists to protect the health and safety of every customer.

Please review your order carefully before completing your purchase, including the color, length, and quantity. If you are unsure which shade or length is right for you, reach out to us before ordering and we will be glad to help.

Tools and equipment

Like our hair, tools are final sale, so please choose carefully. If a tool arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery and we will replace it.

12‑month warranty on electrical tools

Every electrical styling tool we sell, including the Omni‑Fusion 3‑in‑1, the Keratin Bond Thermal Heat Tool, and the Keratin Bonder Pro Kit, is covered for 12 months from the date of delivery against manufacturing defects. If the tool fails through a fault in materials or workmanship, we will replace it at no cost to you.

What is covered: the heating element failing, a tip or attachment that will not heat, a switch or slider that stops working, and faults in the cord or internal wiring.

What is not covered: accidental damage, drops, liquid damage, a cut or yanked cord, keratin residue build‑up from missed cleaning, unauthorized repairs or modification, cosmetic wear, and normal wear of consumable parts.

Non‑electrical tools such as razors and tape measures are not covered by the 12‑month warranty. Razors are blades and, like hair, are final sale for hygiene reasons.

Before you claim: the most common cause of a tool that will not heat properly is keratin residue on the plates. Please check the use and care guide first, as it may be a two‑minute fix.

How to make a warranty claim: email hello@destinationhairextensions.com with your order number, a description of the fault, and a short video showing the problem. A video tells us far more than a photo, because a tool that will not heat or a switch that has stopped responding cannot be photographed. We will confirm your claim and, where a manufacturing defect is confirmed, ship a replacement.

Damaged, defective, or incorrect orders

We inspect every order before it ships. If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at hello@destinationhairextensions.com with your order number and clear photos of the issue. We will review your claim and, where the issue is confirmed, arrange a replacement of the same item at no cost to you. Claims made after 7 days, or for product that has been opened, worn, washed, colored, cut, or otherwise altered, cannot be accepted. This 7‑day window covers the condition your order arrives in. It does not limit the 12‑month warranty on electrical tools described above.

EU customers

If you are located in the European Union, you have a statutory right of withdrawal. Because hair extensions are sealed hygienic goods, this right applies only to product returned unopened in its original sealed packaging within 14 days of delivery. Once the seal is opened, the product is final sale. To exercise this right, email hello@destinationhairextensions.com before opening your product.

Questions?

Email hello@destinationhairextensions.com or call 857‑340‑4351 and our team will be happy to help.